Cancellation & Refund Policy

1. Overview

At Tea 20 Cafe, we strive to deliver top-quality food, tea, and beverages with every order. Because our food items are freshly prepared upon receipt of an order, cancellations and refunds are subject to specific conditions outlined below.

2. Order Cancellation Policy

• Before Kitchen Preparation: You may request an order cancellation immediately after placing it, provided our kitchen has not yet started preparing your items. To cancel, immediately notify the counter staff or contact our support team with your Order ID.
• After Kitchen Preparation Commences: Once food preparation has started, orders cannot be cancelled or modified, and no refund will be issued, as perishable culinary items cannot be restocked or reused.
• Cancellation by Tea 20 Cafe: In rare circumstances (such as an ingredient running out of stock, technical errors, or kitchen equipment downtime), Tea 20 Cafe reserves the right to cancel your order. In such events, a 100% full refund will be initiated immediately.

3. Eligibility for Refunds

A customer is eligible for a full or partial refund under the following situations:

5. Non-Refundable Scenarios

• Uncollected takeaway orders where the customer failed to pick up the order within reasonable time.
• Incorrect table selection by the customer that led to misdelivery after items were served.
• Taste preference disaffections where the food was prepared according to the standard menu recipe.