Privacy Policy

1. Introduction

Welcome to Tea 20 Cafe (“we”, “our”, or “us”). We operate the digital ordering system for dine-in table ordering, takeaway bookings, and online billing available at tea20cafe.com.

We value the privacy of our customers (“you” or “user”) and are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023.

2. Information We Collect

When you browse our digital menu, scan table QR codes, or place an order, we may collect the following information:

• Contact Information: Customer name, mobile phone number, and optional email address provided during checkout.
• Order & Dining Information: Table number, selected items, dish customizations/add-ons, takeaway schedule, order timestamps, and special instructions.
• Transaction Details: Payment order ID, payment status, transaction reference numbers, and billing totals.
• Device & Usage Data: Browser type, IP address, device identifier, and session cookies to maintain your shopping cart state.

4. How We Use Your Information

We use your information strictly for legitimate operational purposes:

• To accept, prepare, and deliver your food and beverage orders to your designated cafe table or takeaway counter.
• To facilitate and verify payments via Razorpay and generate digital bills/receipts.
• To send order confirmations and real-time status updates via SMS, WhatsApp, or web notifications.
• To handle customer inquiries, order modifications, cancellations, and dispute resolutions.
• To comply with regulatory, accounting, tax, and legal obligations.

5. Cookies and Local Storage

Our web application uses lightweight browser cookies and client-side storage (e.g., Zustand local storage) to remember your active table number, cart items, and recent order history. These ensure a seamless ordering experience without requiring account login. You can clear cookies at any time via your browser settings.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third parties for advertising or marketing purposes. We only share information with:

• Payment Partners: Razorpay Software Private Limited for secure transaction verification.
• Cafe Staff & Kitchen Operations: Authorized kitchen and counter staff to prepare and fulfill your order.
• Legal Authorities: When required by Indian law, court orders, or law enforcement investigations.

7. Data Security

We implement industry-standard technical and organizational security measures, including HTTPS encryption, restricted database access, and secure authentication to safeguard your information against unauthorized access, loss, or misuse.

8. Your Rights

As a customer in India under applicable data protection laws, you have the right to request access to your personal data, ask for correction of inaccurate details, or request deletion of your order records by contacting us.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted immediately on this page with an updated revision date. We encourage you to review this page periodically.